To start the return process for your order, please enter your email address or phone number and the order number below.
What items are returnable?
You can return your items within 30 days of receipt of your shipment. The items must be in original conditiona, unwashed and unworn, and original tags attached.
Sale and clearance items are final sale and not returnable.
What if my items are lost or stolen?
Hayden Girls is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. For lost or missing packages, we will provide you with the information of the carrier and tracking number associated with your order so that you may contact them directly to track your package.
Are there any charges for return?
- Original shipping charges are non-refundable.
- You are responsible for the charges of the return shipping.
- Sale items are final sale and not eligible for a refund or exchange.
Returns of $300 or more will be charged a 20% re-stocking fee.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment within 10-14 business days.